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Privacy notice.
How TTS Worldwide Limited collects and uses personal information.
Who we are
TTS Worldwide Limited (company number 08083125), South Shields Business Works, Henry Robson Way, South Shields NE33 1RF, is the controller of personal information collected through this website. Contact us about data protection at info@ttsworldwide.com or at the address above.
What we collect
- Enquiries: your name, organisation, work email, telephone number (optional), the type of organisation you represent and your message.
- Business relationships: contact details of people at our partners, suppliers and customers, plus the licence and registration information needed for due diligence.
- Technical information: our web host keeps standard server logs (such as IP address, browser type and pages requested) for security and to keep the service running.
Please don't send us health or patient information through this website.
How and why we use it
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry | Legitimate interests (handling business enquiries); your agreement on the enquiry form |
| Opening and running business relationships, including verifying licences | Contract, and legal obligation where regulation requires checks |
| Passing quality or safety concerns to the responsible licence holder | Legal obligation and legitimate interests (protecting patients) |
| Keeping the website secure | Legitimate interests |
Who we share it with
We share information only where needed: with our MHRA-licensed partners when they handle a transaction or concern, with our sister business Ceutica Lifesciences (Dubai) where your enquiry relates to Gulf markets, with our IT, email and hosting providers, and with regulators or authorities where the law requires. Where information is transferred outside the UK, we use appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.
How long we keep it
We keep enquiries that don't lead to a business relationship for up to 24 months. We keep business and transaction records for as long as the relationship lasts and for as long afterwards as legal, tax and regulatory requirements demand.
Your rights
You have the right to access, correct or delete your personal information, to restrict or object to how we use it, and to data portability. To use any of these rights, contact us at the email address above. We will reply within one month.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first and we will look into it under our data protection complaints procedure. We acknowledge complaints within 30 days. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Last updated: [DATE OF PUBLICATION]